Multiple
network access
|
Supports
connections with the public network using ISDN BRI & PRI |
- gives
fast access for data connections
- wide
choice of service options i.e. video conferencing
|
Reduced
line rentals
|
BusinessGuardian
eliminates the need for multiple lines by replacing them with a
single connection
|
- reduces
running costs
- eliminates
need for dedicated devices and associated maintenance contracts
|
Modular design
|
Accommodates
business need to add additional users or services by simply adding
or replacing cards
|
- protects
initial investment
- minimizes
disruption to office routines to carry out basic upgrades
- system
can grow with the business
|
Future
proof
|
Takes
full advantage of existing network services with easy migration
to new services as they emerge i.e. VoIP, SDSL etc.
|
- maximizes
investment
- reduces
cost of ownership
- gives
freedom to choose best service for your business
|
Fully featured
PBX
|
Offers
all the functionality expected from a PBX system
|
- protects
investment
- no
need to compromise on service
|
Redundancy
|
Failure
of data network will not prevent PBX functions from working
Dual
PSU option "X600 only"
Supports Load balancing and failover |
- continuity
of service
- flexible
operating environments
- reduced
cost of ownership
|
IP routing
Internet access
Firewall
|
Supports
RIP and RIP II to give each user access to the Internet
Provides
port level filtering and protection against D.O.S attacks
|
- enables
e-commerce
- shared
resource among staff
- safer
access to information i.e. with 24x7 internet services being available
your private network will be more secure from outside attacks |
Unified
mes
saging
|
All
messages, email, voice mail are
captured and stored in your ‘inbox’
|
- promotes
efficient use of existing applications
- increases
productivity
- simplifies
message retrieval either at work or remotely
|
Microsoft
integration with support for MAPI/TAPI (Microsoft Application
Program Interface/ Telephony Application Program Interface)
|
Takes
advantage of familiar Microsoft applications to integrate voice
and data communications direct from the PC – also third party application
developer support
|
- provides
more features
- reduces
cost of investment
- gives
access to wide variety of third party applications i.e. call center
solutions
|
Remote
message retrieval
|
Allows
you to remotely access your messages – voice and emails by phone.
|
- increases
productivity
- allows
for flexible working
- keeps
remote staff in touch irrespective of location
|
Desktop call control
|
Allows
you to manipulate your calls from the PC and create new contact
‘records’ dynamically while conducting a call
|
- reduces
administrative costs
- increases
productivity
- enhances
customer services and relations
|
CLI
(caller line identifier)
|
Recognizes
and displays calling party number and can be tied into client database
for caller record display
|
- projects
big company image
- enhances
customer service
- increases
productivity
|
Auto attendant
|
Automatically
answer calls and direct caller to appropriate dept. or person. Can
also direct out-of-hours calls to voicemail.
|
- reduces
administration costs
- increases
productivity
- enhances
customer services
|
Directory services
|
When
operator is unavailable or for out of hours. Prompts caller to spell either first or last name of person they wish to speak with
and the system then puts the call through
|
- reduces
administrative costs
- enhances
customer services
- enables
messages to be left with individuals ‘out-of-hours’
|
Least cost routing
|
Calls
can be routed over the least expensive network and can be programmed
to use different networks at different times of the day
|
- greatly
reduces call costs
- enables
priority control depending on call type or destination for different
networks
|
Operator console
|
‘virtual
switchboard’ software providing receptionist or selected person
visibility and access to entire company lines and extensions status
|
- provides
efficient call management and distribution
- reduces
administrative costs
-
enhances customer relations
|
Call conferencing
|
Enables
up to 16 people to attend meetings by telephone
|
- reduces
costs by cutting out unnecessary travel
- increases
productivity
|
