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Fourtiers Ltd

Business Guardian, More than just a phone system...

 

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Overview

The BusinessGuardian solution was developed specifically for use by small businesses.  Its purpose is to make communications technology as understandable and easy to use as possible today, with easy hassle-free migration to newer technology and services of the future.

The BusinessGuardian X300 solution offers companies with between 8 and 80 employees (upto 112 employees with the BusinessGuardian X600) a communications platform with the following features:

 

·         Internet access
·         Voice switching and PABX functionality
·         Unified messaging
·         Access to both voice and e-mail messages at or away from the office
·         Fax from the PC
·         Quick set-up and configuration
·         Remote support

 

Simplicity

The BusinessGuardian solution integrates all of your communications tools into one unit, enabling employees to access them directly from their desktop. Voice mails are delivered by e-mail and e-mails can be listened to over the phone! This does away with the need for separate devices such as routers, multiplexers, voice-messaging servers and even fax machines.

 

Reliability

The BusinessGuardian system comprises a compact case that accepts a number of plug-in interface cards. The unit uses Microsoft's NT/2000 architecture to provide many of its key features, such as fax server and voice messaging. The unit can also operate as a full PABX in a stand alone, non-server setup.

 

What does it do?

The BusinessGuardian device provides a single connection to the public network over ISDN BRI or PRI.  The associated software is fully integrated with Microsoft’s NT/2000 architecture, Outlook and Exchange applications, providing unified messaging and a range of other CTI based voice and data applications.  This allows for telephone calls, emails, voice mails and faxes to be received and managed at an employee’s desktop – using applications and tools they already know and use today.

 

For you and your staff

The benefits brought about by the BusinessGuardian solution are many.  For example, the consolidation of lines to the public network immediately reduces running costs.  In addition, resources can be shared, like access to Internet and email services.  Sending outgoing faxes can be done from the Windows-based PC’s using software provided – no more queuing at the fax machine, while incoming faxes can be sent directly to a printer or e-mail inbox. Least Cost Routing can be activated which directs your voice and data calls over the least expensive network for that destination or time of day – particularly useful for taking advantage of free local calls or reduced off-peak rates.  

Staff don’t have to be confined to the office to keep in touch – voice messages and emails are stored in an employees' mailbox and can be retrieved over the telephone where even emails can be listened to.

 

For your customers

The PABX features support DID/DDI so clients can call directly to an extension.  Auto attendant can be activated in the absence of a receptionist and transferred to their required destination by dialling the extension number required or by listening to a list of directory services and keying in the name of the person they wish to speak toCaller Line Identifier (CLI) allows you to ‘see’ who is calling and, with the CTI software installed on the PC’s, can interface with database applications and ‘find’ the caller’s record as the call comes in. User profiles establish characteristics of individual extensions and direct the caller to the appropriate destination, giving greater control of incoming calls and ultimately enhancing customer service. 

 

Reliable

The BusinessGuardian system comprises a compact case that accepts a number of plug-in interface cards. The unit uses Microsoft's NT/2000 architecture to provide many of its key features, such as fax, server and voice messaging. The unit can also operate as a full PABX in a stand alone, non-server setup.

The plug-in modules provide the connections to telephones and computers.